Shipping policy

Shipping Policy

Shipping Methods & Delivery Time

Orders are shipped via ACS Courier, Box Now, and for international deliveries via DHL Express.

All orders are dispatched within 1–5 business days from our facilities.

Delivery time depends on the courier company and destination area and typically ranges from 1–5 business days from the date the parcel is handed over to the courier.

Shipping Costs

Domestic Shipping (Greece)

ACS Courier

  • Shipping Cost: €4.00

  • Exchange Cost: €6.00

  • Free Shipping for orders over €80

Box Now

  • Shipping Cost: €2.50

  • Exchange Cost: €5.00

  • Free Shipping for orders over €40

Shipping to Cyprus

Shipping is carried out via Box Now

  • Shipping Cost: €9.30

  • Exchange Cost: €18.60

  • Free Shipping for orders over €100

Shipping to Bulgaria

Shipping is carried out via Box Now

  • Shipping Cost: €5.60

  • Exchange Cost: €11.20

  • Free Shipping for orders over €80

Shipping to Europe & Worldwide

International shipments are carried out via DHL Express.

Shipping costs are automatically calculated at checkout and are determined based on:

  • Destination country

  • Total weight of the parcel

  • Courier pricing policies at the time of shipment

Estimated delivery times:

  • Europe: 1–3 business days

  • Rest of the World: 2–5 business days

  • Free Shipping for orders over €150

Remote Areas

In some cases, additional shipping charges may apply for remote or hard-to-reach areas, according to the courier’s pricing policy.

In such cases, the customer will be informed prior to shipment.

Product Exchanges

Product exchanges are carried out using the same courier company that handled the original shipment.

Exchange costs are as follows:

  • ACS Courier: €6.00

  • Box Now Greece: €5.00

  • Box Now Cyprus: €18.60

  • Box Now Bulgaria: €11.20

For shipments via DHL, exchange or return costs are calculated based on:

  • Country of origin

  • Parcel weight

  • Courier pricing at the time

Failed Delivery & Re-shipping

If a delivery cannot be completed due to customer responsibility (including but not limited to: failure to collect the parcel, refusal to accept delivery, incorrect or incomplete shipping details), the order will be returned to us.

In such cases, the customer is responsible for:

  • The return shipping cost to our company

  • The cost of reshipping the order

If the customer chooses not to receive the order again, the refund amount will be reduced by the total shipping costs incurred (initial shipping + return shipping).

Important Information

  • Orders are not processed, shipped, or delivered on weekends or public holidays

  • If you require delivery on a specific date, please contact us at info@angeloiko.gr

  • During peak periods (such as Christmas, Easter, or August holidays), slight delays in shipping and delivery may occur