Refund policy
Requests for an exchange or return are accepted within 14 calendar days of receiving your order. After this period, products cannot be exchanged or returned.
All our products undergo a quality check before dispatch. They must therefore be returned in exactly the condition in which you received them, with all their packaging. Any indication that a product has been used voids the option to exchange it.
Request an exchange or return: https://shopify.com/82965168468/account
Exclusions :
For hygiene reasons, swimwear, underwear, bodysuits and personal hygiene products are excluded from returns and exchanges. Returns or exchanges are also not accepted for gift cards or products that have been used, washed or returned without their original packaging and tags.
Size Exchange:
If, following a consultation with us (in writing or by email), we have advised you to choose the wrong size, we accept responsibility and cover the exchange and shipping costs.
If you chose the size yourself, based on your own judgement, you are responsible for the return and redelivery costs associated with the exchange.
Exchanges for a different colour or product code are also at your expense. The exchange charge depends on the parcel’s destination (e.g. remote areas) and weight and is payable when your replacement arrives, by cash on delivery to the courier or by bank transfer. We will inform you of the exact cost. Exchange charges are usually between 4€-14.80€
For more information, see the shipping details.
Each exchange is handled through our partner courier companies, ACS and BOX NOW. Products are exchanged as follows:
1) Tell us in writing (Instagram, Facebook, email) which product(s) you wish to return and which product(s) you would like instead.
2) We inform you about availability and any price difference (if applicable) and send you our delivery details.
3) Send the parcel back through our partner courier company, with the cost charged to us (the recipient)
4) Send us the tracking number by email or as a screenshot on Instagram.
5) After carrying out the necessary checks, we will send the parcel containing your chosen products to your door by courier.
***The exchange process takes 2-7 working days.
Defective Product:
If you receive a defective product, contact us immediately so we can address the issue and, depending on the case, replace it or refund your payment.
**(Products are ALWAYS checked before dispatch!)
In all cases, refunds are made using the same payment method used for the purchase. If you paid by cash on delivery, the full refund will instead be deposited into a bank account you specify. To return the product, use the courier company through which we sent it to you. We cover the cost of shipping it back to us.
Please contact us at info@angeloiko.gr before taking any action